Frequently Asked Questions | Eugene, OR Website (2024)

Please check the list of acceptable forms of identification and exemptions at TSA’s website.

Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or anotheracceptable form of IDto fly within the United States.
Read more about Real ID at TSA.

Per theTSA website : In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process which includes collecting information such as your name, current address, and other personal information to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You will be subject to additional screening, to include a patdown and screening of carry-on property.

You will not be allowed to enter the security checkpoint if your identity cannot be confirmed, you choose to not provide proper identification or you decline to cooperate with the identity verification process.

TSA recommends that you arrive at least two hours in advance of your flight time.

Please arrive 2 hours before your scheduled flight. Check with your airline for specifics.

You will need to contact one of our airlines to see what the fees and rules are regarding shipping live animals.

Legitimate breeders will have all pickup information for you.

Please visit our Lost and Found page for more information on how to report lost items.

Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the lists of prohibited items on TSA’s website.

TSA has a Customer Service page that will provide you with various ways to reach someone.

Yes! You can contact IdentoGO to set up an appointment at the Eugene location.

Please contact your airline directly for assistance in locating your lost baggage.